Help centre

Frequently asked
questions.

Everything you need to know about Suslify. Can't find what you're looking for? Email us.

Suslify is a free app that connects people who have goods to give with non-profits and individuals who need them. You can post an item to donate, request something you need, message the other person directly, and track the donation from listing all the way to a confirmed handoff.

Nothing. Suslify is completely free for both donors and non-profits. There's no fee to list, request, or receive items, and no credit card required to join.

Two groups. Individual donors who have items they no longer need, and non-profits looking for a reliable way to source specific goods. You can sign up as a donor, as a non-profit, or as both from the same account.

We're currently in beta. Sign up at the beta sign-up form on our homepage and you'll receive an email with instructions on how to download and install the app on your device.

Head to the beta sign-up on our homepage, enter your name and email, and you'll get early access. Since we're in beta, some things may still be rough around the edges, and your feedback directly shapes what we build next.

Create a listing with a few photos, the item's condition, quantity, and your general location. Once it's live, non-profits can browse it and request it, or you can offer it directly toward a request someone has already posted.

Most everyday goods: clothing, household items, furniture, baby and kids' gear, books, toys, hygiene supplies, and more. Items should be clean and in usable condition. Suslify is for goods, not cash donations.

Yes. When someone requests your item you can review who they are before accepting, and you can decline any request. You stay in control of where your donation goes.

Every donation is tracked through each stage, and both sides get a confirmation once the handoff is marked complete. The full record is saved to your history automatically.

Instead of posting your needs across scattered channels and hoping the right person sees them, you post exactly what you need on Suslify and donors come to you. You can also browse available items, message donors directly, and keep a full record of everything received.

Have an individual create a free account. Once signed up, they can set up an organization profile directly from within the app. From there you can post requests, manage incoming donations, and use the community feed.

From your organization profile, create a request describing the item, quantity, and any deadline. Donors can then browse it and offer matching items, or you can reach out to donors whose listings fit.

A shared space where non-profits post announcements, events, fundraisers, and volunteer opportunities. It's a way to keep your supporters in the loop on more than just goods, all in one scrollable feed.

Yes, completely. Non-profits get a profile, a request board, direct messaging, notifications, and full tracking at no cost.

You choose what works best for each donation: pickup, drop-off, or shipping. The two sides agree on the details together, so there's no single method forced on anyone.

Through in-app messaging. Once a request is accepted you can arrange timing and location right in the app, so there's no need to swap phone numbers or move to another platform.

Shipping arrangements are worked out between the donor and recipient in their conversation. Suslify gives you the tools to coordinate; the details are yours to agree on.

No. All coordination happens through in-app messaging, so you can arrange a donation without handing out your phone number or personal email.

We only collect what's needed to run the platform and never sell your information. For the full details, see our Privacy Policy and Terms of Use.

It means you're using an early version. Features may change, and you might run into the occasional bug. If something doesn't work as expected, tell us through the feedback form. Your input genuinely shapes the product.

Still have questions?

We're happy to help. Reach out and we'll get back to you.

hello@suslify.com